Astra Automotive Privacy Policy

This Privacy Policy was last modified on 07/12/2018

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout the website and at every point where personally identifiable information may be requested.

The Information We Collect:

When you register for our Services, you may provide us with:

Your personal details, including your postal and billing addresses, email addresses, phone numbers and date of birth and title.

Your account login details, such as your username and the password that you have chosen.

When you shop with us online or browse our Websites or use our Mobile Apps, we may collect:

Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it).

Information about your online browsing behaviour on our Websites and Mobile.

Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

When you contact us or we contact you (with your consent) or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media.

Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.

Your feedback and contributions to customer surveys and questionnaires.

How and why we use this information:

Make our Services available to you

Manage the accounts you hold with us.

Process your orders and refunds.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

Manage and improve our day-to-day operations

Manage and improve our Websites and Mobile Apps.

We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience. 

Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you.

We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.

Detect and prevent fraud or other crime.

It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Your experience with our company;

Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services.

Why do we process your personal data in this way?

We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests.

Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.

Why do we process your personal data in this way?

We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.

Manage promotions and competitions you take part in.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-in or otherwise prohibit such unrelated uses. We do not share any information with outside parties.

Our Commitment To Data Security;

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).

  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

  • We will reveal only the last four digits of your credit card number when confirming an order.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

How To Access Or Correct Your Information;

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us;

Should you have other questions or concerns about these privacy policies, please contact us by navigating to the Contact Us page using the top navigation menu.

Name & Registered Office:

  • LAMPION & CO. LIMITED

  • UNIT 49B

  • ATCHAM BUSINESS PARK

  • ATCHAM

  • SHREWSBURY

  • SY4 4UG

  • Company No. 04560963

Astra Automotive Returns Policy

DESPATCH;

Your order will normally be dispatched the same day if we receive it before 2pm Monday to Friday with the exception of English public holidays.We will try to despatch orders received after 3pm on the same day, but if that is not possible, they will be dispatched the next working day.Working days do not include weekends

RETURNS;

Once your item has been delivered you have 10 days in which to return it should it not be to your liking. The item must be returned unused and must be well packaged to prevent any damage when in transit. Once we have received the item and are happy it has been returned in the same condition as it was despatched, we will issue you with a full refund.The only cost that you are responsible for is the return carriage. You can either arrange to have the item returned yourself or for your convenience on larger items our couriers UPS can collect from you (UK mainland customers only). Our collection charge is £15.00. In the very unlikley event that your item is faulty, you must notify us within 7 days of receiving it. Once the item has been returned to us and if, following our inspection, the item is deemed to have a manufacturing fault we will provide you with either a replacement with a refund to cover your return postage costs or a full refund, whichever you prefer. If the item is over 1Kg we will call you to arrange collection by our courier.
PLEASE NOTE:

During the photography process we make every effort to accurately reproduce the appearance of each item we sell. We are however unable to accept responsibility for any colour misrepresentations. You may still return your item for a full refund, however you must cover for the return carriage.

ORDER CANCELLATIONS;

You may cancel any order with us within 24 hours and we will give you a full refund. Any order cancelled after 24 hours will be subject to a £10 administration charge.

Name & Registered Office:

  • LAMPION & CO. LIMITED

  • UNIT 49B

  • ATCHAM BUSINESS PARK

  • ATCHAM

  • SHREWSBURY

  • SY4 4UG

  • Company No. 04560963

Astra Automotive Terms of Sale

1. These conditions shall be incorporated into all contracts between Lampion & Company The Company) and any person or company (The customer) for the supply by the Company of goods to the Customer. The Company contracts upon the terms of these Conditions only and any printed or other standard terms emanating from the Customer shall be excluded, but even if incorporated shall be treated as of no effect, and in any event the terms of these conditions shall prevail. All goods tendered by the Company are tendered on the terms of these conditions and acceptance of delivery by the Customer shall be an acceptance of these conditions.

2. Payment terms are net monthly accounts. If payment is not made by the Customer in accordance with the terms hereof, the Customer shall be responsible for all charges that the Company may incur as a result of instructing debt collectors and/ or solicitors to cover the amount due from the Customer. Interest shall accrue at a rate of 2% per month calculated from day to day on all amounts overdue. In the event of failure to pay in due time the Company may suspend or cancel deliveries under the order and/or any other order with the Customer.

3. Title to any goods shall remain vested in the Company until all monies owing to the Company have been paid and until payment the Customer is required to keep and store the goods in such a way that they are clearly identifiable as the Company's property. Until all monies owing to the Company have been paid the Customer will keep the goods in fiduciary capacity for the Company. The Customer will be entitled to sell and deliver the goods to its customers within the normal course of its business but the Company shall be entitled to receive any monies due under the order from the Customer or from the purchaser out of the resale price.

4. Quotations are open for acceptance up to 30 days from their date unless otherwise stated or they are earlier withdrawn or modified or the Company agrees to later acceptance. The Company shall not be under any obligation to process the order until the Customer has given written confirmation of the order.

5. Any shortages, pilferage or damage in transit must be notified to both the carriers and the Company by recorded delivery post within three days of delivery. No claim will otherwise be accepted and delivery shall be deemed to have been properly made.

6. Non- delivery must be notified to both the carriers and the Company by recorded delivery post within 7 days of the date of the Company's invoice. No claim will otherwise be accepted and delivery will conclusively be deemed to have been properly made.

7. Goods shall be deemed to be accepted unless they are rejected within 7 days of delivery and shall also be deemed to be fully in accordance with the contract unless written complaint is despatched to the Company within 7 days of delivery. Goods sold to a Customer outside the United Kingdom, whether supplied direct to the Customer or through his agent shall be inspected by or on behalf of the Customer before packing and after such inspection or collection by or on behalf of the Customer shall be deemed to be fully in accordance with the contract.

8. The Company's liability arising in respect of any contract shall be limited to the contract price for the particular goods in respect of which the liability arises. In no circumstances whatsoever shall the Company be liable to the Customer for any loss of profit or for any loss for which the Customer may be libel to any third party.

9. (A) The Company may cancel or suspend the contract without liability on its part in the event of its performance being affected by industrial action, unavailability of equipment or materials or any other cause beyond its reasonable control and in so far as its performance is so affected the Company shall not in any event be liable for any failure on their part to perform.(B) If the Customer fails to comply with any terms of the contract if a company has a winding up petition presented against it or commences winding up or has a receiver or manager appointed, or, if a person commits an act of bankruptcy or enters any composition with creditors or, in either case, suffers any execution to be levied the Company may cancel the contract (and pending cancellation is discharged from further performance until in the case of failure to comply, the default is rectified) and may charge the Customer with all costs and expenses and overheads incurred in connection with the contract together with loss of profit, and all sums due to the Company shall become payable immediately.

10. The contract shall be construed in all respects in accordance with England law and in any dispute as to the terms, conditions or subject matter hereof or arising hereunder shall be referred to a single arbitrator appointed by agreement between the parties hereto, or in default of such agreement by the President for the time being of the Law Society of England on the application of either party. The Arbitration Acts shall apply to any arbitration hereunder.

11. Prices quoted are based on currency exchange rates at the time of order. The Company reserves the right to revise the price stated overleaf if at any time before delivery of the goods there is any material increase in the cost to it of production or of any duties taxes and charges payable by it as sellers of the goods and provided that the Customer shall have the right on notification of any such increase in price to cancel the order or any part thereof.

12. The Customer shall not apply any trade mark or name of which the Company is the registered proprietor or registered user to the goods without the Company's consent and the Customer shall not apply any trade mark or name of which the Company is the registered proprietor or registered user to or in relation to the goods if the goods have been processed or treated in any way not approved by the Company.

13. The goods will be at the Customer's risk in all respects from the time of delivery and from that time the Customer will fully and effectually insure them.

Name & Registered Office:

  • LAMPION & CO. LIMITED

  • UNIT 49B

  • ATCHAM BUSINESS PARK

  • ATCHAM

  • SHREWSBURY

  • SY4 4UG

  • Company No. 04560963

  • Pinterest
  • Facebook Social Icon
  • Twitter Social Icon
  • YouTube Social  Icon

For best prices on ALL trade enquiries, use the contact page, or call us on 01743 761950

We are based in a lovely rural setting at SY4 4UG 

To request a trade catalogue, trade application form, or an up to date trade price list
Call Now: 01743 761950

LAMPION & CO LTD - The Professional`s Brand

© 2019 LAMPION & CO LTD - Proudly created with Wix.com